SHIPPING POLICY
Thank you for visiting and shopping at PSAvenue.com. Following are the terms and conditions that constitute our Shipping Policy. At the moment, we only allow shipping within Australia
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & time
Shipping charges for your order will be calculated and displayed at checkout, the fees are calculated base on order as follows:
For shipment within Australia
| Shipment | Estimated delivery time | Shipment cost | Maximum Shipment weight | |
| First 1kg | Following per 500g | |||
| Standard | 5-7 business days | 12.95 | 4.95 | 20kg |
| Orders over $70 | 5-7 business days | Free | Free | 2kg |
For International shipment
We do not support international shipping at the moment, sign up to keep in touch for our latest shipping destination update.
Transport and delivery
PSAvenue.com shall not be held responsible for deliveries that may be affect by the customer, bad weather, air and ground transportation strikes, transporting from our shipping partner to your local carrier, withheld by transit customs nor any complication cause by the receiving party, including the lost of goods or missed delivery, or any extra fees, customs or back end charges once the package has exited our shipping country.
Packages undeliverable by our shipping partners will be cancelled and refunded once the product is received and processed at our shipping hub.
Shipment confirmation & Order tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
PSAvenue.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).
Damages
PSAvenue.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please keep all packaging materials and damaged goods before filing a claim.
